Returns & Exchanges
At Oclean US, we want you to be completely satisfied with your purchase. If your new fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier. Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing